Email (Technical Support): support@pyro-rc.com
Please note: our support team is unavailable on weekends.
Phone (Store Questions): (323) 989-3578
Monday – Friday, 12PM to 8PM PST
Frequently Asked Questions
1. Do you offer local or curbside pickup?
Yes. Local pickup is available for California customers. At checkout, select the “Curbside Shipping” option. After placing your order, you’ll receive instructions on how and when to pick it up from our warehouse.
Note: The curbside option only appears for California shipping addresses.
2. Do you accept returns?
Yes. We accept returns for brand new, unopened items within 30 days of purchase.
To start the process, email support@pyro-rc.com with your order number and the items you’d like to return. Our team will assist with a Return Merchandise Authorization (RMA).
Please do not send any items back without RMA approval, as unauthorized returns may be lost in our system and cannot be processed.
3. What if my item isn’t working properly?
Most items sold by PyroRC include a manufacturer’s warranty within 30 days of delivery.
To begin a warranty claim, please email us with details and clear photos or videos of the issue. The manufacturer will typically review and troubleshoot your item before approving a replacement.
In some cases, our team may offer alternative solutions depending on your situation.
4. Can I modify or cancel my order?
If you need to make a change or cancel an order, contact support@pyro-rc.com as soon as possible.
We process orders quickly, so modifications are only possible before shipping.
If your order has already shipped, you may request a return under our 30-day return policy, provided the item is unopened.
5. When will my order ship?
Orders placed before 5PM PST (Monday–Friday) will ship the same day.
Orders placed after 5PM PST or on weekends will ship the next business day.
Saturday orders placed before 1PM PST may also ship the same day.
This schedule does not apply to pre-orders.
6. Why does my tracking say “pre-shipment” or not update?
USPS sometimes does not scan packages immediately due to high volume. Tracking typically updates once the package reaches a regional sorting hub.
If your tracking hasn’t updated after the expected delivery date, contact us for assistance and we’ll investigate.
7. What if my order is lost, damaged, or stolen?
Orders that include shipping insurance are fully covered for loss, damage, or theft.
If you opted out of insurance, PyroRC is not liable for lost or stolen packages once they have been handed to the carrier.
8. Where can I get technical support?
Our support team can assist with general questions, but due to the wide range of products we offer, we may not be familiar with every specific setup or configuration.
Please note: our phone support line is not intended for technical or setup-related assistance.